EXCELLENCE IS INTENTIONAL.

for agents who treat service like strategy

• BOOK A CONSULTATION

The Agent Concierge provides a level of elevated support that goes far beyond the standard. We are a true partner in your business, designed to deliver a white-glove experience not only for your clients, but also for you.From seamlessly managing your transactions with proactive communication, to actively cultivating your referral pipeline through our Client-For-Life touchpoints, we handle it all. We anticipate your needs and curate the meaningful moments that elevate and grow your business.

White-Glove Transaction Coordination
and Client ExperienceNO-RISK, ALL-REWARD PARTNERSHIP:
No upfront fees. no cancellation fees.
after hours and weekend availability.

Select Your Service Area

• HAMPTON ROADS, VIRGINIA
• Other Market Areas

Proudly serving the rest of Virginia, North Carolina, South Carolina, Georgia, Florida, and beyond.

Don't see your state listed?
We are always looking to expand our reach and offer services in new areas.
Please contact us to inquire about launching services in your state.

• Contact Us

Service Tiers

Our tiered service options are designed to grow with you -
from foundational support to fully personalized, white-glove coordination.
Choose the level of partnership that fits your workload, elevates your level of support,
and moves you closer to your business goals.

start here
CORE CONCIERGE

Your foundation for seamless, compliant closings with polished communication and dependable support.

for the client experience
WHITE-GLOVE PACKAGES

Our most comprehensive client experience — combining polished strategy, refined touches, and dedicated support that protects your time while elevating every aspect of your service.

CONCIERGE TOUCHES

Tailored services available on demand — designed to give your business flexibility and polish whenever you need it.

CRM Management: Custom Monthly Pricing
Custom Branded Closing Gift: $250
Local Farming: Starts at $400
Just Listed/ Just Sold Mailers: Starts at $400
Marketing Materials: Custom Pricing

Service Tiers

Our tiered service options are designed to grow with you -
from foundational support to fully personalized, white-glove coordination.
Choose the level of partnership that fits your workload, elevates your level of support,
and moves you closer to your business goals.

start here
CORE CONCIERGE

Your foundation for seamless, compliant closings with polished communication and dependable support.

for the buyer experience
BUYER UPGRADES

Packages designed to strengthen relationships and enhance the client experience from contract to closing and beyond.

The Referral Maker

Exclusive to Hampton Roads — Turn buyer closings into memorable celebrations that spark loyalty, reviews, and future referrals.

Buyer Core PLUS
Welcome to Your City Guide
Hand Delivered Custom Closing Gift
Welcome Home Celebration Install$895 Total
^{Bundled Value with Buyer Core}

experience it all

The White-Glove Buyer

Our most comprehensive buyer experience — combining confidence, celebration, and client care into one seamless, luxury-level service.
Available exclusively in Hampton Roads.

Buyer Core PLUS
CRM Updates
Welcome to Your City Guide
Hand Delivered Custom Closing Gift
Welcome Home Celebration Install
Premium Client-For-Life Touchpoints
^{Handwritten Cards and Personal Phone Calls}$945 Total
^{Bundled Value with Buyer Core}

for the seller experience
LISTING UPGRADES

Packages designed to streamline preparation, improve communication, and build client confidence throughout the listing process.

The Local Leverage

Exclusive to Hampton Roads — on-the-ground support that saves you time while keeping your listings polished.

Listing Core PLUS
Lockbox Install and Removal
Listing Prep Vendor Scheduling
Priority Open House Scheduling$845 Total
^{Bundled Value with Listing Core}

experience it all

The White-Glove Listing

Our most comprehensive seller experience — uniting polished strategy, refined client touches, and on-the-ground support that protects your time while elevating your service.
Available exclusively in Hampton Roads.

Listing Core PLUS
CRM Updates
Lockbox Install and Removal
Listing Prep Vendor Scheduling
Priority Open House Scheduling
Weekly Showings Recap
Branded Listing Flyers
Premium Client-For-Life Touchpoints
^{Handwritten Cards and Personal Phone Calls}$995 Total
^{Bundled Value with Listing Core}

CONCIERGE TOUCHES

Tailored services available on demand — designed to give your business flexibility and polish whenever you need it.

Contact

EILEEN MERCHANT
EMAIL: [email protected]
CALL or TEXT: 757-642-6530White-Glove Transaction Coordination
& Customer Experience

OPERATING HOURS
Monday – Friday | 8:30 AM – 5:30 PM EST
Quick, clear communication is a core value at The Agent Concierge.
While brief delays may occur during meetings or focused work sessions, every effort is made to respond promptly and keep your transaction running smoothly.Extended Availability: We understand the world of Real Estate does not have set work hours. To keep your deals on track, we provide after-hours and weekend support for time-sensitive matters through 8:00 PM EST.

PRIVACY POLICYLast Updated: December 10, 2025The Agent Concierge (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you visit our website or use our services.1. Information We CollectWe may collect the following types of information:Personal Information: Name, email, phone number, brokerage details, and any information you voluntarily submit through forms or service inquiries.Client & Transaction Information: Documents, contact details, timelines, communication, and data needed to support your transaction.Usage Data: IP address, browser type, device info, pages visited, and site activity.Cookies & Tracking Technologies: Used to improve website performance and user experience.2. How We Use Your InformationWe may use your information to:Provide, manage, and improve our transaction coordination and client experience services.Communicate regarding services, inquiries, updates, or offerings.Support and facilitate real estate transactions in which we are engaged.Enhance website functionality and analyze performance.Comply with legal or regulatory obligations.3. How We Share Your InformationWe do not sell, rent, or trade your personal information.
We may share information with:Service providers who help operate our business (CRM, email, file storage, etc.)Transaction-related parties such as lenders, title companies, cooperating agents, attorneys, or brokersLegal authorities when required by law4. Authorized Information Provided to UsBy submitting any client, transaction, or personal information to The Agent Concierge, you represent and warrant that you have obtained all necessary permissions and authorizations to share that information with us. We will assume all information provided is fully authorized for disclosure and use.
We may share this information with relevant parties—such as lenders, title companies, attorneys, cooperating agents, and brokers—as reasonably necessary to perform our services and facilitate the transaction.5. Data SecurityWe use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.6. Your RightsDepending on your location, you may have the right to:Access, correct, or delete your personal dataRestrict or object to how your data is usedOpt out of marketing communication at any timeTo exercise your rights, contact us at [email protected].7. Third-Party LinksOur website may include links to external websites. We are not responsible for their content or privacy practices.8. Changes to This PolicyWe may update this Privacy Policy periodically. All updates will be posted on this page with a revised “Last Updated” date.9. Contact UsFor questions, contact:
The Agent Concierge
Email: [email protected]



TERMS & CONDITIONSLast Updated: December 10, 2025Welcome to The Agent Concierge (“we,” “us,” “our”). By accessing or using this website, you agree to the following Terms & Conditions.1. Acceptance of TermsBy using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use the site.2. ServicesThe Agent Concierge provides real estate transaction coordination and client experience services to licensed real estate professionals. All services are subject to a written agreement or signed service contract prior to commencement.3. Use of WebsiteYou agree not to:Use the website for unlawful purposesAttempt unauthorized access to our systemsInterfere with website functionality or security4. Intellectual PropertyAll content on this site—including text, logos, branding, downloadable materials, and images—is the property of The Agent Concierge. You may not copy, reproduce, or distribute any content without written permission.5. Payments & BillingPayment terms, service fees, and billing schedules are outlined in individual service agreements. Non-payment may result in suspension or termination of services.6. No Guarantee of OutcomeWe provide professional coordination and support services but do not guarantee transaction outcomes, lender decisions, appraisal results, client behavior, or brokerage-level compliance approvals.7. Limitation of LiabilityTo the fullest extent permitted by law, we are not liable for:Indirect or consequential damagesLoss of business, income, or dataDelays or issues caused by third-party systems or entitiesYou use our website and services at your own risk.8. External LinksOur site may contain links to third-party resources. We are not responsible for their content or policies.9. TerminationWe may suspend or terminate access to the website or services for violations of these Terms.10. Governing LawThese Terms are governed by the laws of the State of Virginia, without regard to conflict-of-law principles.11. Changes to TermsWe may modify these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.12. Authorization to Share InformationBy submitting client or transaction information to The Agent Concierge, you confirm that you have obtained all necessary permissions and legal authorizations to disclose that information.
You grant us permission to use and share such information with transaction-related parties—including lenders, title companies, attorneys, cooperating agents, and brokers—as needed to perform our services. We will assume that all information received is fully authorized for use and distribution.13. Contact InformationFor questions about these Terms, contact:
The Agent Concierge
Email: [email protected]

CURRENT PARTNER RESOURCE LINKS

• STANDARD WORKFLOWS

• LISTING LAUNCH REQUEST FORM

• OFFER DRAFTING REQUEST FORM

• EXAMPLE PARTNERSHIP AND SERVICE AGREEMENT

Please reach out for your personal TC Portal link

OPERATING HOURS
Monday – Friday | 8:30 AM – 5:30 PM EST
Extended Availability: We understand the world of Real Estate does not have set work hours. To keep your deals on track, we provide after-hours and weekend support for time-sensitive matters through 8:00 PM EST.